When you choose Afterpay on eBay, you’ll have to provide your payment details. (See eligibility information.) You may need to remove items and pay for them separately, or choose a australian online casinos different payment method to complete your purchase. Once a refund is initiated on eBay, you’ll receive an email from Afterpay with details of your refund or changes to your payment plan. Depending on the refund amount and how many instalments you’d already paid, Afterpay may either refund you and cancel your payment plan, or adjust your payment plan to reflect the new total order value.

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Please follow the dispute a transaction steps above. You should raise your dispute via Message us in the Support section of the app. If your disputed transaction is not resolved in your favour (i.e. confirmed as a legitimate transaction), we’ll be in touch to let you know.

Before you dispute a transaction, we suggest waiting until the transaction is processed to your account. Where the transaction date is different, this may be because there can be a delay of up to seven days between your purchase date and when it’s charged to your account. Pending or outstanding transactions shouldn’t be disputed as we cannot investigate until the transaction has been processed. Before you dispute a transaction, it’s always good practice to check and confirm a few things. Check your transaction and if you think it’s unauthorised, you can dispute it.

You can raise a transaction dispute quickly and easily in the ANZ App. If you still don’t recognise the transaction, proceed to raise a dispute in the ANZ App as soon as possible. If you think the transaction is suspicious and could be fraudulent, you can temporarily block your card while you investigate. Surcharges and transaction fees may also apply. If a transaction was unsuccessful, it will not appear in your transaction list. Remember, if you have an additional card holder, the transaction may have been made by them.

If you wish to dispute a transaction made on an ANZ issued credit or debit card, we suggest you raise your dispute as soon as your transaction has been processed. In each of your accounts in ANZ App and Internet Banking, your transactions are listed with the most recent at the top. If you have any questions relating to your card account while your dispute is under investigation, you can Contact us. EFTPOS transactions (those where you have inserted or swiped your card into an EFTPOS terminal and selected Savings or Cheque) are not eligible for this feature. Select your account and the transaction you’d like to dispute

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Confirm the transaction has been processed

This means that the authorisation or approval obtained on the Card can be for an amount up to 20% or more than the total bill (or anticipated bill) to cover additional items such as tips and incidentals or to ensure that adequate funds are available to cover the final purchase. When using the Card with some merchants (such as hotels, taxis, rental cars, restaurants and cruise ships) or for mail order purchases, Card “tolerance limits” may apply. We are not liable in any way when authorisation is declined for any particular transaction except where the authorisation has been declined because of an act or omission on our part. Authorisations may be declined at some merchants (such as gambling merchants or merchants who choose not to accept Mastercard Prepaid cards).

Your order is not eligible for Afterpay

Log in to ANZ App, tap More and then Ongoing & One-off Payments to see a list of merchants you have shared your card or account info with. Or perhaps the transaction is a recurring payment or direct debit like a membership or subscription? If the charge has been processed and you still think it’s unauthorised, you can raise a disputedisclaimer and we’ll investigate for you.

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If you would like to order 16 or more generic All Occasion Gift Cards3 by Mastercard, simply download, complete and return a bulk order form. The Australia Post Gift Card by Mastercard is a great way to say thank you or treat someone special this Christmas. For more information on updating your app, see our article on Using the eBay app. Older web browsers may not be secure enough for making payments or managing your payment methods. Occasionally, an Afterpay payment may be declined after an order has been placed.

Timeframes for resolving disputes about card transactions are dependent upon the Scheme rules (Visa and EFTPOS manage disputes in different ways), but most are resolved within 35 days. If you think your account may be at risk, please dispute your transaction in the ANZ App where we can help secure your account by cancelling your card and issuing you a new one. Sometimes, you may not immediately recognise a transaction on your account or card.

Time limits apply, so it’s important you lodge the dispute as soon as you can. You can raise a dispute in the ANZ App once a transaction has been processed to your account. If you think the transaction was unauthorised, temporarily block your card to help prevent further transactions being made.

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